Telephone - 0161 237 9490
Fax - 0161 228​ 3164
Address - 55-59 Bloom Street, Manchester, M1 3LY
Email - cmccg.thedocs@nhs.net
Appointments

At The Docs we offer a variety of ways to be seen by a doctor or nurse.

Routine Appointments

In order to book a routine appointment please phone our reception (0161 237 9490) or come in person.
 
You can see any of the doctors, it doesn't matter which doctor you are registered with, but please book well in advance if you wish to ensure an appointment with the doctor of your choice.
 
Also if you have an on-going problem please try and see the same doctor to ensure continuity of care.

​​ 
Urgent Appointments
 
Urgent appointments are released at 8:30am for morning surgery and at 10:30am for the afternoon surgery. All medical emergencies will be seen on the same day.
 
PLEASE NOTE - If you have (or someone with you has) a life-threatening problem such as difficulty breathing, chest pains or has collapsed / lost consciousness please call '999'.
 
If you request an urgent same day appointment you may be referred to a nurse who can assess you - they will determine whether you need advice, a prescription or to be seen by a doctor.
  
(The Friday afternoon doctor clinic is for emergencies only so please, no routine problems that can wait until after the weekend.)

Home Visits
 
If you are too ill to attend the surgery please ring the surgery before 10:30am. A contact telephone number will be requested so that the doctor can ring to assess the need for a visit.
  
We would prefer that patients come to the surgery whenever possible in order to take advantage of our on-site facilities. It also ensures that a doctor remains available for other patients.

PLEASE NOTE - If you are a patient on the Out of Area scheme you cannot make appointments for a home visit.

Extended Access Appointments

We can now offer GP, nurse and HCA appointments in the evening and weekends at other practices around Manchester. Please speak to reception if you wish to know more.









Cancelling an Appointment
 
If you are unable to attend your appointment it is essential that you contact reception (0161 237 9490) and cancel it.
This allows us to use that space for someone else; otherwise the waiting time to see a doctor increases.
 
It is our policy that if you fail to attend 3 appointments without apology or explanation you will be removed from the practice list.


Telephone Consultations
​​  
Doctors will be available to take your calls between 11am –11:45am Monday to Friday, and nurses will be available to take your calls between 11:15am - 11:45am Monday to Friday.
 
During this time we can briefly discuss results, some medical complaints and requests for home visits. We will NOT accept calls for repeat prescriptions or administrative problems.
 
We have a practice policy not to interrupt a consultation unless it is a medical emergency, so please be patient if you are asked to hold or to leave your telephone number so that the doctor can ring you back.
Appointment Reminders 
​​  
The Docs have a text messaging appointment reminder system and we request that patients ensure they keep us updated with their current mobile phone number.

Our text messaging service provides you with the option to reply to the message and cancel your appointment, please note cancellations will  only be processed if the cancellation text message is received 30 minutes before your appointment. If you cancel after this time it will still count as a Did Not Attend. 

You will  receive a text message confirming your appointment date and time when you book an appointment. You will  then receive a second text message reminding you of your appointment date and time two days before the appointment.

If you do not wish to receive any text messages from The Docs then please let us know and we will opt you out of this service.

Booking Appointments Online
​​  
​If you would like to be able to book appointments online then you can register for Patient Access.  You can register for Patient Access by  asking at reception when attending the surgery.

Registering for online access will enable you to:


Book Appointments

View Test Results

Order Repeat Prescriptions

View Aspects of Your Medical Record