Telephone - 0161 237 9490
Fax - 0161 228​ 3164
Address - 55-59 Bloom Street, Manchester, M1 3LY
Email - cmccg.thedocs@nhs.net
​​​Making a Complaint

If you have a complaint or concern about the service you have received at the surgery from a doctor or any other member of staff please let us know. We operate a complaints procedure as part of the national NHS system for dealing with complaints.

How to Complain

We aim to sort out most problems easily and quickly, hopefully at the time they arise. If your problem cannot be dealt with in this way and you wish to make a complaint please let us know as soon as possible,as this will enable us to establish what has happened more easily.

If it is not possible to do this, please let us have details of your complaint either:

- within 6 months of the incident or
- within 6 months of you discovering the problem, provided this is within 12 months of the incident.

Complaints should be addressed to Margaret Everitt, Practice Manager or to any of the doctors. Alternatively, please ask for an appointment with Margaret in order to discuss your concerns. She will explain the complaints procedure to you and ensure that your concerns are dealt with promptly.

Our Aims:

When investigating your complaint we shall aim to
- Find out what happened and what went wrong;
- Make it possible for you to discuss the problem with the people involved, if you would like this;
- Ensure that you receive an apology, where it is appropriate;
- Identify what we can do to make sure the problem does not happen again.

If you would like help and support with making an NHS complaint or more information on how to complain, you can seek this from Manchester Independent Complaints Advocacy. More information about their service is provided below or can be found on the Independent Complaints Advocacy section of The Carers Federation website.

You can download our Complaints Leaflet and the Independent Complaints Advocacy Leaflet from our Downloads page