Our SMS software supplier (accuRx) integrates with the NHS App.
Messages sent by the surgery using accuRx are delivered to the NHS App rather than by SMS for patients who have the NHS App installed & have notifications turned on.
Patients who don’t have the NHS App are still be sent SMS messages, & patients who receive the message in the NHS App but don’t read it within 60 minutes are then sent an SMS message.
Sending messages directly into the NHS App gives patients greater assurance that messages sent by GP surgeries are genuine, as well as reducing the cost of SMS messaging on the NHS.