You can visit our referrals page to see if you need to book an appointment with us or if you can self refer.
Urgent appointments
To book an urgent appointment (Monday to Friday) during our opening times:
- phone us on 0161 237 9490
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
You can also:
- phone us on 0161 237 9490
- use your NHS account to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Nurse or healthcare assistant appointments
To request a routine appointment with a nurse or healthcare assistant:
- use our nurse appointment request form and we will respond within 2 working days
- phone us on 0161 237 9490
- use your NHS account to book an appointment, screening test or vaccination
Enhanced access
We also offer appointments in the evening and on Saturdays at other local practices. Please contact us if you wish to know more.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Appointment reminders
We send appointment reminders by text and ask that you keep us updated with your mobile phone number. If any of your personal details change, please let us know by completing our online form.
You can reply to the message and cancel your appointment. We need to receive cancellation messages at least 30 minutes before the appointment. If you cancel after this time it will still count as a Did Not Attend.
You will receive a text message confirming your appointment one week beforehand. You will get a second text message reminding you of the appointment two days beforehand.
If you do not wish to receive any text messages from The Docs, then please let us know and we will opt you out of this service.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- reply with the word CANCEL to the confirmation text message
- phone us on 0161 237 9490 during opening times
If you do not attend three appointments without explanation we may remove you from our list.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is very ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to attend the surgery, please contact the surgery before 10:30am. We will ask for a contact phone number so that the doctor can ring to assess the need for a visit.
We ask patients to come into the surgery if possible to take advantage of our on-site facilities. It also ensures that a doctor remains available for other patients.
If you are a patient on the out of area scheme you cannot make appointments for a home visit.
