You can visit our referrals page to see if you can self-refer or if you need to book an appointment with us.
You can also visit our wellbeing page for self-help information.
Urgent appointments (call-time)
To speak to a clinician for urgent, same-day medical concerns:
- phone us on 0161 237 9490 at call-time (main menu option 2) 11am to 12pm Monday-Friday (excluding Public Holidays)
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Doctor appointments
For routine appointments with a doctor:
We will respond to requests within 2 working days.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
For patients unable to complete a form online, our admin team can complete a form on your behalf, either over the phone or in-person at the reception desk.
Nurse appointments
For a routine appointment with a nurse:
We will respond within 2 working days.
Enhanced access
In partnership with our Primary Care Network (PCN) we offer late weekday & Saturday appointments across the three practices (The Docs, The Arch Medical Practice & Cornbrook Medical Practice).
These can be booked by completing an appointment request form & indicating your preference for an evening or weekend appointment when prompted.
The appointments are usually available as below:
- Monday: The Arch
- Tuesday: The Docs
- Wednesday: The Docs
- Thursday: Cornbrook
- Friday: The Docs
- Saturday: Cornbrook
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face-to-face at the surgery
- on a video call
- by text or email
Appointments by phone, video call, text or email can be more flexible & often means you get help sooner.
Appointment reminders
We send appointment reminders by text & ask that you keep us updated with your mobile phone number. If any of your personal details change, please let us know by completing our online form.
You can reply to the message & cancel your appointment. We need to receive cancellation messages at least 30 minutes before the appointment. If you cancel after this time it will still count as a Did Not Attend.
You will receive a text message confirming your appointment one week beforehand. You will get a second text message reminding you of the appointment two days beforehand.
If you do not wish to receive any text messages from The Docs, then please let us know & we will opt you out of this service.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- reply to the confirmation text message
- phone us on 0161 237 9490 & select option 1
If you do not attend three appointments without explanation we may remove you from our list.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 & over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is very ill or injured & their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, video call, text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to attend the surgery, please contact the surgery before 10:30am. We will ask for a contact phone number so that the doctor can ring to assess the need for a visit.
We ask patients to come into the surgery if possible to take advantage of our on-site facilities. It also ensures that a doctor remains available for other patients.
If you are a patient on the out of area scheme you cannot make appointments for a home visit.